Your appointments are very important to our massage therapists, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, A Cancellation fee will apply.
There is a 24 hour cancellation policy for all services. Cancellations must be made via phone or text. All no shows, or no call within 24 hours will be charged the price of the service(s) scheduled that day. Vouchers are marked as redeemed for no-shows or cancellation not within 24 hours. Gift certificates and packages are non-refundable. All sales, whether online, over the phone, or in person are final. Missed appointments for packages or programs will be deducted from the package. Prices are subject to change with or without notice.
Please DO NOT send someone in your place without speaking to the therapist FIRST. We have a waiting list of loyal clients who we contact for open slots available.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.